Artificial cognition (AI) is changing the casino field by optimizing operations and boosting customer experiences. According to a 2023 report by Deloitte, AI tools are projected to boost operational efficiency by up to 30% in casinos, allowing for improved resource oversight and bettered customer assistance.
One notable figure in this shift is David Schwartz, the previous director of the Center for Gaming Research at the University of Nevada, Las Vegas. He has been a passionate proponent for embedding AI into gaming ...
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